Terms of Service | Digital Family Coach

Consultation Services

Digital Family Coach provides screen time coaching and digital parenting consultations. By booking a session, you agree to these terms.

Session duration: Standard sessions are 45 minutes unless otherwise agreed at booking.
Payment: Full payment is required at the time of booking to confirm your appointment.
Session format: Sessions are conducted via video call (Zoom or similar) or in-person in London by prior arrangement.
Preparation: You will receive a brief questionnaire before your session to help us make the most of our time together.

Cancellation & Refunds

24+ hours notice: Full refund or free rescheduling to a mutually convenient time.
Less than 24 hours notice: No refund available. You may reschedule once to a time within 14 days.
No-shows: If you do not attend your scheduled session without notice, no refund or reschedule will be provided.
Technical issues: If technical problems on our end prevent the session, you will receive a full refund or immediate reschedule.

I understand that life with children is unpredictable. If you have an emergency, please contact me as soon as possible and I'll do my best to accommodate you.

What Sessions Include

A personalised assessment of your family's specific situation and challenges
Actionable strategies tailored to your child's age, devices, and circumstances
Guidance on parental controls, boundaries, and conversations that work
Follow-up email support for 7 days after your session for clarification questions

What Sessions Don't Include

It's important to understand the scope of my services:

Not therapy: Sessions are coaching and guidance, not therapy or counselling. I am not a licensed therapist, psychologist, or medical professional.
Not medical advice: For concerns about mental health conditions, addiction disorders, or medical issues, please consult appropriate healthcare professionals.
Not a guarantee: Results depend on your family's implementation of strategies discussed. I provide guidance; outcomes vary.

Limitation of Liability

The advice and strategies provided during consultations are based on my professional experience as a former Head of Technology in schools and my personal recovery from gaming and social media addiction.

Digital Family Coach is not liable for:

Outcomes that result from implementing or not implementing advice provided
Any damages arising from decisions made based on consultation content
Third-party products, apps, or services recommended during sessions

By booking a session, you acknowledge that you are responsible for decisions made regarding your family's digital habits.

Website Use

All content on digitalfamilycoach.com is for informational purposes and general guidance.
Links to third-party websites are provided for convenience; I am not responsible for their content.

Privacy

Your privacy matters. Information shared during consultations is kept confidential. For details on how I collect and use data, please see my Privacy Policy.

Changes to These Terms

I may update these terms from time to time. The "last updated" date at the top of this page indicates when changes were last made. Continued use of services after changes constitutes acceptance of updated terms.