Privacy Policy

Who We Are

Digital Family Coach is operated by Daniel Towle, a professional digital parenting consultant based in London, England. We provide expert coaching services to help families worldwide navigate screen time challenges, gaming addiction, and digital wellness.

Data Controller: Daniel Towle, trading as Digital Family Coach
Contact: info@digitalfamilycoach.com

What Information We Collect

Information You Provide Directly

When you use our services, we may collect:

Contact Information: Name, email address, phone number
Booking Information: Preferred session times, service selections, payment details
Session Information: Details about your family situation, children's ages, specific challenges you're facing (shared during coaching sessions)
Communication Records: Emails, messages, and correspondence with us

Information Collected Automatically

When you visit our website, we automatically collect:

Technical Information: IP address, browser type, device type, operating system
Usage Data: Pages visited, time spent on pages, referral sources
Cookies: See our Cookie Policy below for details

How We Use Your Information

We use your personal data for the following purposes:

Service Delivery: To provide coaching sessions, respond to inquiries, and deliver the services you've requested
Communication: To send booking confirmations, session reminders, follow-up resources, and respond to your questions
Payment Processing: To process payments for our services
Service Improvement: To understand how our website is used and improve our services
Legal Compliance: To comply with legal obligations and protect our rights

Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on:

Contractual Necessity: Processing is necessary to fulfill our coaching services contract with you
Legitimate Interests: We have a legitimate interest in providing quality services and improving our website
Consent: You provide explicit consent for marketing communications (which you can withdraw at any time)
Legal Obligation: We must comply with legal requirements, such as tax laws

How We Share Your Information

We do not sell your personal data. We only share your information with:

Service Providers

Payment Processors: Stripe and PayPal to process payments securely
Stripe: Payment processing for digital product purchases
Video Platform: Zoom or similar platforms for video coaching sessions
Email Service: Kit (formerly ConvertKit), a US-based email service provider, to manage our mailing list and send communications. Kit processes subscriber email addresses, names, and engagement data under Standard Contractual Clauses for international data transfer.
Analytics: Google Analytics 4 (property G-4PLS84C2Z8) to understand how visitors interact with our website. GA4 only loads after you accept cookies. Data is anonymised and processed by Google under their data processing terms.
Website Hosting: Netlify for website hosting
Calendly: Appointment scheduling and booking management
ipapi.co: IP-based geolocation for currency auto-detection (no personal data stored)

All service providers are required to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, or property.

International Data Transfers

Some of our service providers are based outside the UK and European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the UK Information Commissioner's Office
Adequacy decisions recognizing equivalent data protection standards
Service providers certified under recognized data protection frameworks

How Long We Keep Your Data

We retain your personal data only as long as necessary:

Client Records: Retained for up to 7 years after your last session for professional indemnity and tax purposes
Marketing Communications: Until you unsubscribe or request deletion
Website Analytics: Typically retained for 26 months
Email Correspondence: Retained as long as relevant for ongoing support or as required by law

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal obligations)
Right to Restriction: Request that we limit how we use your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@digitalfamilycoach.com

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse, including:

Encrypted data transmission (SSL/TLS)
Secure password-protected systems
Regular security assessments
Limited access to personal data on a need-to-know basis
Secure payment processing through PCI-DSS compliant providers

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.

Types of Cookies We Use

Essential Cookies (Always Active)
These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas. The website cannot function properly without these cookies.

Analytics Cookies (Optional)
We use Google Analytics 4 to understand how visitors interact with our website. Analytics cookies are only set after you accept cookies via our consent banner. If you decline, no analytics data is collected. These cookies collect anonymised data about page visits, traffic sources, and user behaviour.

Performance Cookies (Optional)
These cookies help us understand which pages are most popular and how visitors move around the site.

Managing Cookies

You can control and manage cookies through our cookie consent banner when you first visit our site. You can also manage cookies through your browser settings.

Note: Blocking some cookies may impact your experience on our website. Essential cookies cannot be disabled as they are necessary for the site to function.

Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

While we provide services to help families with children, our website and services are directed at adults (parents and guardians). We do not knowingly collect personal information from children under 18 without parental consent. If you are under 18, please have a parent or guardian contact us on your behalf.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the updated policy on this page with a new "Last Updated" date.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk